Base: $29.01 - $43.52; bonus: eligible for non-sal...
Not specified (assumed hybrid based on industry standards).
Escalated managed service ticket resolution
Customer network configuration adjustments
Off-net carrier interface experience
Xumo LLC is seeking an Engineer 2 for NOC Installation, focusing on troubleshooting and managing escalated customer service tickets in managed services. The role requires a strong technical background combined with exceptional customer service skills, along with flexibility to work nights and weekends
Job Summary
The role involves managing escalated tickets from Tier 1/2 teams and acting as a primary escalation point for managed services customers.
Employees are expected to perform network adjustments, maintain up-to-date configurations across multiple platforms, and create technical documentation.
Comcast Business offers best-in-class benefits including personalized tools to support physical, financial, and emotional well-being.
Matching Summary
Match Score: 75
Xumo LLC is seeking an Engineer 2 for NOC Installation, focusing on troubleshooting and managing escalated customer service tickets in managed services. The role requires a strong technical background combined with exceptional customer service skills, along with flexibility to work nights and weekends.
Salary
Base: $29.01 - $43.52; Bonus: Eligible for non-sales bonus plan; Benefits: Best-in-class array of options provided
Skills & Requirements
Must-have
escalated managed service ticket resolution
customer network configuration adjustments
off-net carrier interface experience
technical documentation creation
availability for nights and weekends
Nice-to-have
strong customer experience focus
collaborative team player mindset
enthusiastic learner of new technology
active participant in feedback systems
Key Requirements
Bachelor's Degree preferred or equivalent experience
2-5 years of relevant professional experience
Ability to work variable schedules including nights and overtime