Cloud Support Engineer (german & English Speaking), Support Engineering (german & English Speaking)

Amazon

Germany
On-site
German and english language fluency
Customer support in cloud
Advanced troubleshooting techniques
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers

Job Summary

  • As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers.
  • On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
  • AWS values curiosity and connection, fostering an inclusive team culture with opportunities for mentorship and career growth.

Matching Summary

As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers.

Skills & Requirements

Must-have

  • German and English language fluency
  • Customer support in cloud
  • Advanced troubleshooting techniques
  • Root cause analysis
  • On-call responsibility

Nice-to-have

  • Helping customers understand architectures
  • Familiar with best practices
  • Passionate about cloud computing
  • Diverse experiences encouraged

Key Requirements

  • Fluency in written and spoken German and English
  • Legal right to work in Germany
  • On-call responsibility

Work Rights

Legal right to work in Germany

Tailored Resume

Cover Letter