Customer Success Manager

AvePoint

Toronto, Canada
On-site
Develop success plans for accounts
Manage enterprise-level customer relationships
Coordinate technical support efforts
The role focuses on generating repeatable strategies for technology adoption across AvePoint's global customer base

Job Summary

  • The role focuses on generating repeatable strategies for technology adoption across AvePoint's global customer base.
  • Success is measured by creating metrics that support product onboarding, adoption, retention, and satisfaction goals.
  • The position requires liaising between customers, account managers, and technical support engineers to ensure comprehensive solutions.

Matching Summary

The role focuses on generating repeatable strategies for technology adoption across AvePoint's global customer base.

Skills & Requirements

Must-have

  • Develop success plans for accounts
  • Manage enterprise-level customer relationships
  • Coordinate technical support efforts
  • Align product lines to business needs
  • Utilize Net Promoter Score metrics
  • Collaborate with account managers on sales strategy
  • Shepherd customers through contract renewals

Nice-to-have

  • Trusted advisor relationship building
  • Understanding of full sales cycle
  • Technical guidance and recommendations
  • Agility and passion for teamwork
  • Experience in cloud collaboration environments

Key Requirements

  • Experience with enterprise-level accounts
  • Ability to understand the full sales cycle
  • Strong technical account portfolio management skills
  • Proficiency in utilizing NPS metrics
  • Proven track record in contract renewal cycles

Work Rights

Not specified

Tailored Resume

Cover Letter