Business Expert - Customer Support & Success

xAI

Remote
Base: $35ph - $90ph; bonus/equity: not specified; ...
Remote
Customer support experience
Customer success experience
Zendesk, intercom, salesforce service cloud
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge

Job Summary

  • xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.
  • As a Business Expert - Customer Support & Success on the Human Data Team, you will contribute to creating cutting-edge datasets to advance Grok’s capabilities.
  • US-based candidates: $35/hour - $90/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications.

Matching Summary

xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

Salary

Base: $35/hour - $90/hour; Bonus/Equity: Not specified; Benefits: health insurance, 401(k) plan, and paid sick leave (for eligible U.S. based positions)

Skills & Requirements

Must-have

  • customer support experience
  • customer success experience
  • Zendesk, Intercom, Salesforce Service Cloud
  • annotation tools
  • evolving instructions

Nice-to-have

  • curiosity
  • engineering excellence
  • initiative
  • adaptability
  • attention to detail

Key Requirements

  • 4+ years of practical customer support or customer success experience
  • Proficiency in customer platforms
  • Proficiency in reading and writing informal and professional English
  • Strong communication, interpersonal, analytical, and organizational skills
  • Excellent reading comprehension

Work Rights

Not specified

Tailored Resume

Cover Letter