Engineer 2, Noc Installation (managed Services)

Comcast

Colorado, US
Base: $29.01 - $43.52 (up to $45.59 in colorado); ...
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Manage escalated managed service tickets
Troubleshoot operational issues
Interface with off-net carriers
** Comcast is seeking an Engineer 2 for NOC Installation in Colorado, focused on managing escalated customer trouble tickets and providing technical solutions. The role requires a technical background combined with strong customer service skills, and it offers competitive compensation along with comprehensive benefits. **

Job Summary

  • This role is responsible for managing escalated tickets from Tier 1/2 and install groups while acting as an escalation point for managed services customers.
  • The position requires the ability to interface with off-net carriers, perform network adjustments, and ensure customer configurations are kept up to date across multiple platforms.
  • Employees must be willing to work variable schedules including nights, weekends, and overtime to support 24/7 operations.

Matching Summary

Match Score: 75

** Comcast is seeking an Engineer 2 for NOC Installation in Colorado, focused on managing escalated customer trouble tickets and providing technical solutions. The role requires a technical background combined with strong customer service skills, and it offers competitive compensation along with comprehensive benefits. **

Salary

Base: $29.01 - $43.52 (up to $45.59 in Colorado); Bonus: Eligible for non-sales bonus; Benefits: Best-in-class array of options provided

Skills & Requirements

Must-have

  • Manage escalated managed service tickets
  • Troubleshoot operational issues
  • Interface with off-net carriers
  • Adjust customer networks as needed
  • Maintain technical documentation
  • Work nights weekends and overtime

Nice-to-have

  • Deliver great customer experience
  • Act as knowledge resource to teams
  • Be enthusiastic learner of technology
  • Drive results and growth mindset
  • Support culture of inclusion

Key Requirements

  • Bachelor's Degree preferred or equivalent experience
  • 2-5 Years of relevant professional experience
  • Ability to work variable schedules including nights and weekends

Work Rights

Not specified

Tailored Resume

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