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Santander Arena

Base: not specified; bonus/equity: plr + rv; benef...
Team management and leadership
Customer service excellence
Business unit management
At Santander, you will manage the business unit ensuring commercial opportunities, customer service, and infrastructure are optimized while leading and developing your team

Job Summary

  • At Santander, you will manage the business unit ensuring commercial opportunities, customer service, and infrastructure are optimized while leading and developing your team.
  • The role involves supervising customer service to guarantee an excellent experience and driving improvements based on NPS and sales needs.
  • Santander offers variable remuneration, medical and dental assistance, meal and transportation support, complementary pension, life insurance, childcare aid, wellness programs, and personal support initiatives.

Matching Summary

At Santander, you will manage the business unit ensuring commercial opportunities, customer service, and infrastructure are optimized while leading and developing your team.

Salary

Base: Not specified; Bonus/Equity: PLR + RV; Benefits: Medical and dental assistance, meal and transportation aid, complementary pension, life insurance, childcare support, wellness programs

Skills & Requirements

Must-have

  • Team management and leadership
  • Customer service excellence
  • Business unit management
  • Sales and commercial opportunity management
  • Customer relationship supervision
  • NPS and sales performance management
  • Team engagement actions

Nice-to-have

  • Passion for people
  • Embrace change mindset
  • Act with urgency
  • Teamwork orientation
  • Open communication culture

Key Requirements

  • CPA 10 ANBIMA certification
  • Complete higher education degree
  • Experience as Relationship Manager PF or PJ
  • People management experience
  • Mobility for visits

Work Rights

Not specified

Tailored Resume

Cover Letter