Morgan Advanced Materials is seeking a Customer Service Analyst in São Bernardo do Campo, Brazil, to manage the order-to-cash process and ensure high levels of customer service. The ideal candidate should have at least two years of experience in customer service and a strong sense of responsibility and organization
Job Summary
The role is essential for ensuring operational predictability and high-quality customer service within a global advanced materials company.
Responsibilities include managing the entire order flow from entry to invoicing and delivery while acting as the primary contact between clients and operations.
Success in this position is measured by accurate billing, on-time deliveries (OTIF), and consistent follow-up without needing external reminders.
Matching Summary
Match Score: 85
Morgan Advanced Materials is seeking a Customer Service Analyst in São Bernardo do Campo, Brazil, to manage the order-to-cash process and ensure high levels of customer service. The ideal candidate should have at least two years of experience in customer service and a strong sense of responsibility and organization.
Skills & Requirements
Must-have
2+ years Customer Service experience
Order-to-Cash process management
ERP system proficiency
Intermediate Excel skills
Logistics operator interaction
Nice-to-have
Strong sense of ownership
Positive attitude under pressure
Process improvement mindset
Clear and objective communication
Team collaboration spirit
Key Requirements
Minimum 2 years experience in Customer Service or Order-to-Cash
Basic to Intermediate English language skills
Experience with invoicing and administrative/logistical routines