Guest Relations Agent

Marriott Vacations Worldwide

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Personalized client arrival and departure service
Daily schedule and villa assignment management
Cash handling and banking authorization procedures
** Marriott Vacations Worldwide is seeking a Guest Relations Agent responsible for providing exceptional customer service to guests during their arrival and departure while maintaining high standards of professionalism. The ideal candidate should have a background in hospitality, fluency in English and French, and possess strong interpersonal skills. **

Job Summary

  • The role requires providing personalized and courteous welcome and departure services to clients while adhering to Marriott group standards.
  • Responsibilities include managing daily schedules for villa assignments, handling cash registers securely, and processing bank card authorizations.
  • Candidates must possess a tourism or hospitality diploma, fluency in English and French, and the ability to manage customer complaints professionally.

Matching Summary

Match Score: 75

** Marriott Vacations Worldwide is seeking a Guest Relations Agent responsible for providing exceptional customer service to guests during their arrival and departure while maintaining high standards of professionalism. The ideal candidate should have a background in hospitality, fluency in English and French, and possess strong interpersonal skills. **

Skills & Requirements

Must-have

  • Personalized client arrival and departure service
  • Daily schedule and villa assignment management
  • Cash handling and banking authorization procedures
  • Professional telephone etiquette standards
  • Site knowledge of departments and services

Nice-to-have

  • Fluency in additional foreign languages
  • Experience with Marsha reservation system
  • Impeccable presentation and grooming standards

Key Requirements

  • BTS or Diploma in Tourism/Hospitality
  • Fluent in English and French
  • Knowledge of computer software and Marsha system

Work Rights

Not specified

Tailored Resume

Cover Letter