Network & Svcs Operation Associate

Accenture

Tcp/ip, routing, switching fundamentals
Troubleshooting mpls, dia, voice, wireless
Nms tools (netcool, solarwinds, nagios)
Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA

Job Summary

  • Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
  • Perform L2/L3 troubleshooting for service incidents, analyze alarms, logs, and performance metrics, and identify root cause.
  • Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Matching Summary

Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

Skills & Requirements

Must-have

  • TCP/IP, routing, switching fundamentals
  • Troubleshooting MPLS, DIA, Voice, Wireless
  • NMS tools (Netcool, SolarWinds, Nagios)
  • Ticketing tools (ServiceNow / Remedy)
  • Structured RCA methodology
  • Packet analysis (Wireshark)
  • CLI exposure (routers, firewalls)

Nice-to-have

  • Telecom program management
  • IT Service Assurance knowledge
  • Automation & scripting awareness
  • Customer communication experience
  • Performance Management Skills

Key Requirements

  • 1 to 2 years of experience
  • Any Graduation
  • Telecom Engineering degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter