Senior Technical Support Engineer

GE HealthCare

Waukesha, United States
Technical implementation and support
Advanced technical support
Software implementation lead
Responsible for operational oversight of medical software implementation and support environments, ensuring continuous availability, reliability, and compliance of regulated healthcare applications

Job Summary

  • Responsible for operational oversight of medical software implementation and support environments, ensuring continuous availability, reliability, and compliance of regulated healthcare applications.
  • Provide advanced technical support to customers and internal teams, diagnosing and resolving complex issues across software, integrations, and workflows.
  • Operate effectively in high-pressure or escalated situations, providing expert support for 24x7 production environments as required.

Matching Summary

Responsible for operational oversight of medical software implementation and support environments, ensuring continuous availability, reliability, and compliance of regulated healthcare applications.

Skills & Requirements

Must-have

  • Technical implementation and support
  • Advanced technical support
  • Software implementation lead
  • Regulated healthcare systems support
  • 24x7 production environment support
  • Root-cause analysis and CAPA

Nice-to-have

  • Strong project coordination
  • Risk management awareness
  • Process improvement experience
  • Executive level communication
  • Cross-functional collaboration

Key Requirements

  • Bachelor's Degree in Computer Science or STEM
  • Minimum 4 years experience
  • U.S. persons only

Work Rights

Must be U.S. person

Tailored Resume

Cover Letter