Front Office Supervisor

Sofitel Brisbane Central

Bristol, United Kingdom
Not specified; not specified; benefits: discounted...
On-site
Oversee front office team operations
Train and induct new staff members
Handle guest complaints and inquiries
The role involves overseeing the front office team to ensure smooth operations and effective training of new staff

Job Summary

  • The role involves overseeing the front office team to ensure smooth operations and effective training of new staff.
  • Employees will handle complex guest inquiries, manage complaints, and collaborate closely with housekeeping and maintenance departments.
  • Benefits include discounted hotel stays worldwide, free bonus breaks, cycle to work scheme, and double time bank holiday pay.

Matching Summary

The role involves overseeing the front office team to ensure smooth operations and effective training of new staff.

Salary

Not specified; Not specified; Benefits: Discounted hotel stays, Free Bonus Breaks Voucher, Cycle to Work Scheme, Meal provided whilst on duty, Double time bank holiday pay

Skills & Requirements

Must-have

  • Oversee front office team operations
  • Train and induct new staff members
  • Handle guest complaints and inquiries
  • Manage daily reception duties
  • Collaborate with hotel departments

Nice-to-have

  • Epitomize Heartists spirit
  • Assist Food and Beverage department
  • Adapt to challenging status quo

Key Requirements

  • Supervisory experience in hospitality
  • Knowledge of IT systems for check-in/out
  • Ability to manage cash registers and closing procedures

Work Rights

Not specified

Tailored Resume

Cover Letter