Director, University Ombuds Office

Penn State University

University Park, Pennsylvania, USA
Base: $123,200.00 - $191,000.00; benefits: compreh...
On-site
Establish and manage ombuds office
Develop protocols and training for ombuds
Provide neutral and informal consultation
Penn State University is seeking a Director for its new University Ombuds Office, responsible for establishing and overseeing the office that will support faculty, staff, and postdoctoral scholars in conflict resolution and communication. The ideal candidate should have a relevant advanced degree, extensive experience in conflict resolution, and a strong understanding of university governance

Job Summary

  • The Director, University Ombuds Office will be responsible for establishing a new office that serves as a resource for Penn State faculty, staff, and postdoctoral scholars, while also providing a systematic feedback channel for university leadership.
  • The Ombuds Office will develop and implement a structured process for selecting ombuds representatives across organizational units, oversee protocols and training for unit-level ombuds, and serve as a central point of contact for questions, guidance, and coordination.
  • Penn State Ombuds serve as a neutral resource to support these members of Penn State’s community across all our colleges and campuses, helping to clarify misunderstandings, advise employees on available courses of action, and assist in the informal resolution of issues.

Matching Summary

Match Score: 85

Penn State University is seeking a Director for its new University Ombuds Office, responsible for establishing and overseeing the office that will support faculty, staff, and postdoctoral scholars in conflict resolution and communication. The ideal candidate should have a relevant advanced degree, extensive experience in conflict resolution, and a strong understanding of university governance.

Salary

Base: $123,200.00 - $191,000.00; Benefits: Comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, 75% tuition discount; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Establish and manage Ombuds Office
  • Develop protocols and training for ombuds
  • Provide neutral and informal consultation
  • Identify patterns and systemic issues
  • Represent Penn State in national networks

Nice-to-have

  • Enhance stakeholder contributions
  • Promote fair and respectful campus environment
  • Work with diverse populations

Key Requirements

  • Advanced degree in a relevant field
  • Minimum of 5 years of experience
  • Knowledge of IOA Standards of Practice
  • Ability to maintain neutrality and confidentiality
  • Master's Degree
  • 10+ years of relevant experience
  • 3+ years of supervisory experience

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter