Operations Specialist - Contact Centre

Marsh & McLennan Companies Inc

Kuala Lumpur, Malaysia
Hybrid
2-3 years relevant experience
Diploma qualification preferred
High level of integrity and ethics
This role involves providing quality customer service to clients over phone calls, email, or portal navigation to resolve enquiries efficiently

Job Summary

  • This role involves providing quality customer service to clients over phone calls, email, or portal navigation to resolve enquiries efficiently.
  • The position requires identifying priority issues, routing calls to appropriate resources, and maintaining accurate call logs according to Standard Operating Procedures.
  • Marsh offers professional development opportunities, a vibrant inclusive culture, and the flexibility of hybrid work with at least three days onsite per week.

Matching Summary

This role involves providing quality customer service to clients over phone calls, email, or portal navigation to resolve enquiries efficiently.

Skills & Requirements

Must-have

  • 2-3 years relevant experience
  • Diploma qualification preferred
  • High level of integrity and ethics

Nice-to-have

  • Good communication skills
  • Willing to learn new challenges
  • Team oriented mindset

Key Requirements

  • Minimum 2-3 years relevant experience
  • At least a Diploma in any field
  • Compliant and process driven work style

Work Rights

Not specified

Tailored Resume

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