Complex Claims Handler - Home Claims

Hastings Insurance Services Ltd

Leicester, United Kingdom
Competitive salary; annual 4cs performance bonus; ...
Hybrid
Managing portfolio of large loss claims
Knowledge of building construction processes
Understanding of consumer duty principles
Hastings Insurance Services Ltd is seeking a Complex Claims Handler for their home insurance division, focusing on managing large loss claims. The role emphasizes collaboration, customer satisfaction, and the development of tailored case management plans. Ideal candidates should have extensive experience in handling complex claims and a strong understanding of building construction and insurance principles

Job Summary

  • The role involves managing a portfolio of major loss and complex home insurance claims to achieve optimal financial outcomes.
  • Candidates must have strong technical knowledge of building construction and the ability to apply Consumer Duty principles when dealing with customers.
  • Benefits include a competitive salary, flexible hybrid working, and an award-winning package with mental health support and pension contributions.

Matching Summary

Match Score: 85

Hastings Insurance Services Ltd is seeking a Complex Claims Handler for their home insurance division, focusing on managing large loss claims. The role emphasizes collaboration, customer satisfaction, and the development of tailored case management plans. Ideal candidates should have extensive experience in handling complex claims and a strong understanding of building construction and insurance principles.

Salary

Competitive salary; Annual 4Cs performance bonus; Matched pension up to 10%, life assurance, and other benefits

Skills & Requirements

Must-have

  • Managing portfolio of large loss claims
  • Knowledge of building construction processes
  • Understanding of Consumer Duty principles
  • Experience with ICOBS and Principles of Insurance
  • Resolving complaints and FOS referrals

Nice-to-have

  • Coaching and mentoring colleagues
  • Identifying potential fraud recoveries
  • Developing best practice documents
  • Supporting vulnerable customers

Key Requirements

  • Demonstrable experience handling large loss home claims £100,000+
  • Comprehensive understanding of ICOBS and Principles of Insurance
  • Proven track record in resolving complaints and FOS referrals
  • No sponsorship available for this role

Work Rights

Not specified

Tailored Resume

Cover Letter