The Hospital / Institutional Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs and supporting pull-through activities
Job Summary
The Hospital / Institutional Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs and supporting pull-through activities.
Key activities include communicating about products in a meaningful and relevant way, engaging in informed discussions with HCP customers, and acting as a primary point of contact for select customer accounts.
The role requires collaboration with various internal stakeholders to ensure a consistent customer experience and to share key customer learnings to support customer needs.
Matching Summary
The Hospital / Institutional Customer Representative plays a critical role in supporting the company's customer-centric business model by understanding and identifying customer needs and supporting pull-through activities.
Salary
Base: $106,200.00 - $167,200.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Comprehensive package including medical, dental, vision, retirement, paid holidays, vacation, sick days
Skills & Requirements
Must-have
Customer-centric business model
Understand customer needs
Develop customer strategy
Collaborate with extended team
Implement approved resources
Create LOP awareness
Nice-to-have
Focus on better health outcomes
Influences beyond specific geography
Share learning and best practices
Customer experience design
Customer rapport building
Key Requirements
Bachelor's Degree with 3+ years sales experience
High school diploma with 6+ years equivalent experience
Prior experience in a scientific or healthcare environment