Royal Service Supervisor

Sofitel Brisbane Central

Austin, TX, United States
On-site
Supervise day-to-day operations
Handle guest concerns
Lead by example
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service

Job Summary

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
  • Paid time off, Medical, Dental and Vision Insurance, 401K, Complimentary shift meal, Employee benefit card offering discounted rates in Accor worldwide.

Matching Summary

Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.

Skills & Requirements

Must-have

  • Supervise day-to-day operations
  • Handle guest concerns
  • Lead by example
  • Computer literate in Microsoft Window applications
  • Work well under pressure

Nice-to-have

  • Service focused personality
  • Passionate hotel teams
  • Commitment to diversity and inclusion
  • Corporate Social Responsibility activities

Key Requirements

  • Previous experience in a similar leadership role
  • Prior experience working with Opera or a related system
  • Previous customer related experience
  • Excellent communication skills, both written and verbal

Work Rights

Not specified

Tailored Resume

Cover Letter