Director, Customer Success, Cx

Jobgether

United States
On-site
Enterprise customer engagement leadership
Ai and cloud transformation guidance
Strategic account management
The Director of Customer Success, CX position at Jobgether's partner company is a senior leadership role focused on driving engagement and growth for enterprise clients through advanced customer experience solutions. The ideal candidate will serve as a strategic advisor to C-level executives, overseeing the entire post-sale lifecycle and collaborating with various teams to deliver exceptional customer outcomes

Job Summary

  • This senior leadership role sits at the center of enterprise customer engagement, responsible for driving long-term value, adoption, and growth across a portfolio of strategic clients.
  • You will act as a trusted advisor to C-level stakeholders, guiding them through transformation initiatives powered by AI, cloud, and advanced customer experience technologies.
  • The role combines strategic account leadership with hands-on execution, ensuring customers realize measurable business outcomes from complex CX platforms.

Matching Summary

Match Score: 85

The Director of Customer Success, CX position at Jobgether's partner company is a senior leadership role focused on driving engagement and growth for enterprise clients through advanced customer experience solutions. The ideal candidate will serve as a strategic advisor to C-level executives, overseeing the entire post-sale lifecycle and collaborating with various teams to deliver exceptional customer outcomes.

Skills & Requirements

Must-have

  • Enterprise customer engagement leadership
  • AI and cloud transformation guidance
  • Strategic account management
  • Post-sale lifecycle oversight
  • C-level stakeholder advisory

Nice-to-have

  • Fast-paced matrixed environment experience
  • Intelligent automation expertise
  • Cross-functional collaboration skills
  • Innovation through AI-driven CX
  • Measurable business outcome delivery

Key Requirements

  • Senior leadership experience in Customer Success
  • Proven track record with C-level stakeholders
  • Experience with AI and cloud technologies

Work Rights

Not specified

Tailored Resume

Cover Letter