The primary responsibility is the operation and management of an extended warranty program repair reception call center, including KPI management, quality control, and handling escalations
Job Summary
The primary responsibility is the operation and management of an extended warranty program repair reception call center, including KPI management, quality control, and handling escalations.
This role involves building a new repair reception call center, including vendor selection, tool creation (manuals, scripts, FAQs), and the construction and operation of web reception systems.
AIG values in-person collaboration and offers a Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
The primary responsibility is the operation and management of an extended warranty program repair reception call center, including KPI management, quality control, and handling escalations.