Manager, Premium Service | Cleveland Browns

Denny Sanford PREMIER Center

Berea, Ohio, US
Competitive salary; generous benefits pyckage incl...
On site
5+ years sports industry experience
Premium customer service management
Crm system proficiency
The Cleveland Browns, in partnership with Legends Global, are seeking a Manager of Premium Service to enhance customer engagement and oversee premium service platforms in anticipation of the New Huntington Bank Field opening. The ideal candidate will possess over five years of experience in the sports and live events industry, showcasing strong communication and organizational skills

Job Summary

  • The role involves overseeing all premium customer service platforms including benefits, amenities, and payment processing for the New Huntington Bank Field project.
  • Legends Global partners with the Cleveland Browns to deliver integrated premium solutions across a network of 450 venues worldwide.
  • Candidates must possess strong communication skills and flexibility to work evenings, weekends, and holidays as needed.

Matching Summary

Match Score: 85

The Cleveland Browns, in partnership with Legends Global, are seeking a Manager of Premium Service to enhance customer engagement and oversee premium service platforms in anticipation of the New Huntington Bank Field opening. The ideal candidate will possess over five years of experience in the sports and live events industry, showcasing strong communication and organizational skills.

Salary

Competitive salary; Generous benefits package including medical, dental, vision, life, disability insurance, paid vacation, and 401k plan

Skills & Requirements

Must-have

  • 5+ years sports industry experience
  • Premium customer service management
  • CRM system proficiency
  • Event planning coordination
  • Contract execution skills

Nice-to-have

  • Strategic thinking abilities
  • Creative mindset for gifting
  • Inclusive workplace culture fit
  • Bold action orientation
  • Collaborative team spirit

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years in sports/live events industry
  • Proven ability to meet deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter