Proficiency with low-code platforms like n8n or make
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build systems and programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness without being overwhelmed by volume or operational fragmentation.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Hands-on automation and integration experience
Programme management for complex initiatives
Proficiency with low-code platforms like n8n or Make
Experience deploying AI agents in production
Ability to build and debug code and APIs
Nice-to-have
Experience working in remote-first environments
Familiarity with MCP integration standards
Strong documentation habits
Fluent English communication skills
Key Requirements
Manager of one mindset with self-direction
Technical ability to design and work with APIs and webhooks
Experience evaluating when automation is the right answer