Claims & Customer Relations Specialist

UPS

Warsaw, Poland
English and german language skills required
Crm system proficiency needed
Microsoft office applications expertise
The role involves acting as the first point of contact for customer queries and claims via CRM, telephone, or self-service portals

Job Summary

  • The role involves acting as the first point of contact for customer queries and claims via CRM, telephone, or self-service portals.
  • Successful candidates will collaborate with internal departments such as Sales, Finance, and Operations to ensure effective case handling.
  • This position offers the opportunity to work within a Fortune Global 500 organization known for its rewarding culture and talented teams.

Matching Summary

The role involves acting as the first point of contact for customer queries and claims via CRM, telephone, or self-service portals.

Skills & Requirements

Must-have

  • English and German language skills required
  • CRM system proficiency needed
  • Microsoft Office applications expertise

Nice-to-have

  • Previous customer service experience preferred
  • Proactive approach to service delivery
  • Curious mindset for continuous improvement

Key Requirements

  • Fluency in English and German languages
  • Experience in customer service or administrative roles

Work Rights

Not specified

Tailored Resume

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