Base: $20.00-$22.00; bonus/equity: not specified; ...
On-site
Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes as a liaison between the dealership and customers. The role requires strong communication skills and attention to detail, with a focus on resolving customer concerns and improving service quality
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.
Matching Summary
Match Score: 85
Driveway is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes as a liaison between the dealership and customers. The role requires strong communication skills and attention to detail, with a focus on resolving customer concerns and improving service quality.
Salary
Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs
Skills & Requirements
Must-have
Customer satisfaction improvement
Liaison between dealership and customers
Continuous improvement plans
FreshDesk Omni Program
Reputation and Brand Team collaboration
Nice-to-have
Positive attitude
Team player
Key Requirements
Warranty Claims or Collections experience highly preferred