Not specified; not specified; benefits include bir...
5+ years customer success experience
Manage customer relationships and retention
Strong communication and interpersonal skills
This role is vital for ensuring long-term customer satisfaction, retention, and revenue growth by guiding clients through their entire journey
Job Summary
This role is vital for ensuring long-term customer satisfaction, retention, and revenue growth by guiding clients through their entire journey.
The Customer Success Manager will collaborate with Business Development teams to uncover new use cases and drive upselling opportunities.
Soprano offers a people-first culture with hybrid working options, global exposure, and comprehensive benefits including parental leave and wellness subsidies.
Matching Summary
Match Score: 75
This role is vital for ensuring long-term customer satisfaction, retention, and revenue growth by guiding clients through their entire journey.
Salary
Not specified; Not specified; Benefits include birthday leave, wellness subsidy, and parental leave
Skills & Requirements
Must-have
5+ years customer success experience
Manage customer relationships and retention
Strong communication and interpersonal skills
Analyze customer needs and propose solutions
Work with CRM tools like Salesforce
Nice-to-have
Experience in CPaaS or SaaS environments
Workshop facilitation and project governance
Jira issue tracking proficiency
ChurnZero platform familiarity
Community engagement and advocacy building
Key Requirements
5+ years of experience in customer success or account management
Familiarity with CRM tools such as Salesforce
Strong organizational skills to manage multiple priorities
Ability to work independently and collaboratively within a team