Hero AB is seeking a Senior Customer Success Manager to develop strategic relationships with B2B clients and drive growth. The ideal candidate should have extensive experience in Customer Success and a background in SaaS or technical environments
Job Summary
You will be responsible for developing and maximizing value within your own customer portfolio.
The role involves driving business dialogues with decision-makers at the executive level to identify upselling opportunities.
This is a strategic opportunity to join a fast-growing tech company where Customer Success is central to the business.
Matching Summary
Match Score: 85
Hero AB is seeking a Senior Customer Success Manager to develop strategic relationships with B2B clients and drive growth. The ideal candidate should have extensive experience in Customer Success and a background in SaaS or technical environments.
Skills & Requirements
Must-have
3-5+ years Customer Success experience
B2B customer relationship management
Senior level decision maker engagement
SaaS or software background required
Nice-to-have
Experience with payment solutions or fintech
Strategic consulting approach
Self-driven in high tempo environment
Growth mindset with ambitious goals
Key Requirements
3-5+ years experience in Customer Success or Account Management