Senior Consultant - Customer Experience (h/f)

Concentrix

Paris, France
Graduate of bac +5 business school
2-3 years management consulting experience
Excellent written and oral communication skills
You will support clients in the transformation of their Client Operations by defining and redesigning customer strategies

Job Summary

  • You will support clients in the transformation of their Client Operations by defining and redesigning customer strategies.
  • The role involves optimizing omnichannel customer journeys, self-service devices, and new relational channels like chat and bots.
  • Concentrix offers a market-leading environment with awards for being one of the World's Best Workplaces.

Matching Summary

You will support clients in the transformation of their Client Operations by defining and redesigning customer strategies.

Skills & Requirements

Must-have

  • Graduate of Bac +5 business school
  • 2-3 years management consulting experience
  • Excellent written and oral communication skills

Nice-to-have

  • Experience in retail or travel industry
  • Customer experience tech project experience
  • Analytical skills and structured thinking

Key Requirements

  • Bac +5 degree from major business school
  • 2-3 years experience in strategy consulting firm
  • Fluency in English and French required

Work Rights

Not specified

Tailored Resume

Cover Letter