Customer Service Representative

Gentle Care Pet Clinic

Base: $17-$20ph depending on experience; bonus/equ...
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
The role involves answering calls, scheduling appointments, and re-engaging lapsed clients to ensure pets receive timely care

Job Summary

  • The role involves answering calls, scheduling appointments, and re-engaging lapsed clients to ensure pets receive timely care.
  • Team members must demonstrate empathy while gathering medical information and directing complex inquiries to the veterinary team.
  • Employees benefit from tailored development programs, competitive pay, performance bonuses, and comprehensive health and financial benefits.

Matching Summary

The role involves answering calls, scheduling appointments, and re-engaging lapsed clients to ensure pets receive timely care.

Salary

Base: $17-$20/hr depending on experience; Bonus/Equity: Performance bonuses available; Benefits: 401(k) matching, health/dental/vision, paid time off

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Maintain organized reception area

Nice-to-have

  • Demonstrate empathy with upset clients
  • Promote current promotions and campaigns
  • Assist with daily practice operations
  • Strong desire to provide compassionate service
  • Ability to handle multiple tasks efficiently

Key Requirements

  • High school diploma or equivalent work experience
  • Prior customer service experience preferred
  • Basic proficiency with scheduling software
  • Ability to lift up to 40 pounds

Work Rights

Not specified

Tailored Resume

Cover Letter