Zayo is seeking a Vice President of Assurance Operations to lead the vision and strategy for the evolution of change management, emergency restoration, and activations within our Networks & Technology (N & T) organization
Job Summary
Zayo is seeking a Vice President of Assurance Operations to lead the vision and strategy for the evolution of change management, emergency restoration, and activations within our Networks & Technology (N & T) organization.
This position will drive continuous improvement and uphold our commitment to delivering unparalleled service excellence; interfacing as needed on strategic customer accounts.
The role requires a strong understanding of ITIL processes, change management best practices, and fiber optic construction, splicing, and testing.
Matching Summary
Zayo is seeking a Vice President of Assurance Operations to lead the vision and strategy for the evolution of change management, emergency restoration, and activations within our Networks & Technology (N & T) organization.
Salary
Base: $225,000 - $250,000 USD/annually; Bonus/Equity: Not specified; Benefits: Health insurance, life insurance, disability retirement plans, paid time off
Skills & Requirements
Must-have
Lead change management and restoration
Drive continuous improvement
Uphold service excellence
Manage network assurance team
Define and monitor KPIs
Streamline workflows and processes
Leverage automation and technology
Nice-to-have
Foster accountability and innovation
Build consensus and influence decisions
Promote data-driven discussions
Operate in complex, matrixed environments
Key Requirements
15 years of progressive leadership experience
Master's degree in engineering or related technical experience preferred
Bachelor's degree in engineering or related technical field or equivalent practical experience
Expert in ITIL processes and change management best practices
Strong working knowledge of fiber optic construction, splicing, testing, and OSP standards
Experience developing and running disaster recovery playbooks