Senior It Business Analyst - Field Service Operations
JCI
Prague, Czech Republic
Hybrid
Business analysis and requirements gathering
Experience with salesforce and service field operations
Agile methodology knowledge
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization
Job Summary
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization.
This role involves collaborating with business stakeholders, IT Business Leads, delivery teams, and architects on both regional (EMEALA) and country-specific initiatives to ensure solutions meet quality, performance, and compliance standards.
Johnson Controls fosters a team environment that is open, collaborative, results-oriented, hardworking, and fun, emphasizing diversity and inclusion as key values.
Matching Summary
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization.
Skills & Requirements
Must-have
Business Analysis and Requirements Gathering
Experience with Salesforce and Service Field Operations
Agile Methodology Knowledge
Full Software Development Lifecycle Understanding
Strong Communication Skills
Collaboration and Negotiation Abilities
Travel up to 10%
Nice-to-have
Experience with ServiceMax
Product-mindset Approach
German Language Skills
Innovative and Proactive Thinking
Alignment with JCI Values
Diversity and Inclusion Focus
Results-oriented and Collaborative Team Culture
Key Requirements
5+ years Business Analyst experience
Experience with Salesforce and Service Field Operations
Solid Agile methodology experience
Knowledge of SDLC and Project Management Methodology