Machine Technical Service Representative

Caterpillar Inc.

Texas, US
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Machine product problem management
Dealer and customer facing
Hands-on with construction equipment
This role is dedicated to supporting customers in Texas, involving traveling to dealer sites to be hands-on with Caterpillar machines in the field

Job Summary

  • This role is dedicated to supporting customers in Texas, involving traveling to dealer sites to be hands-on with Caterpillar machines in the field.
  • You will drive and support the Dealer Product Problem Management process, including resolving complex technical issues, communicating with engineering, and making goodwill decisions to maximize customer experience.
  • Compensation includes a salary range of $112,710.00 - $169,060.00, a company vehicle, cell phone stipend, and a comprehensive benefits package.

Matching Summary

This role is dedicated to supporting customers in Texas, involving traveling to dealer sites to be hands-on with Caterpillar machines in the field.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSAs, etc.

Skills & Requirements

Must-have

  • Machine product problem management
  • Dealer and customer facing
  • Hands-on with construction equipment
  • Technical aptitude
  • Strong decision making
  • Customer service skills

Nice-to-have

  • Proactively satisfy customer needs
  • Work independently on complex assignments
  • Consulting skills
  • Product defect fixes collaboration

Key Requirements

  • Extensive problem solving skills
  • Extensive service excellence and customer focus
  • Extensive product technical knowledge
  • Construction equipment/heavy machinery experience
  • Effective communication skills
  • Reside in territory
  • Frequent travel to dealer locations (50-70%)

Work Rights

Not specified

Tailored Resume

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