Chanel is seeking a Senior Client Journey Manager to design and elevate a seamless client journey that aligns with global and regional strategies. The role requires significant experience in client-centric strategies, digital clienteling, and leadership in a luxury retail context
Job Summary
The Senior Client Journey Manager is a strategic leader responsible for designing, delivering, and continuously elevating a seamless, locally relevant end-to-end client journey that aligns with both global and regional frameworks.
Drive the modernization of digital clienteling tools and the digital service ecosystem, accelerating transformation through technological agility and client insights.
Ensure all client engagement & journey is driven by genuine connection, positive emotions, and outstanding service.
Matching Summary
Match Score: 85
Chanel is seeking a Senior Client Journey Manager to design and elevate a seamless client journey that aligns with global and regional strategies. The role requires significant experience in client-centric strategies, digital clienteling, and leadership in a luxury retail context.
Skills & Requirements
Must-have
client-centric experience
clientelling
end-to-end client journey
digital clientelling tools
omni-channel touchpoints
Nice-to-have
genuine connection
positive emotions
outstanding service
brand singularity
relational promise
Key Requirements
12 years of relevant working experience
3 years in a senior leadership or cross-functional management role
Digital project/experience is a must-have
Retail insights & experience is a strong plus
Hybrid of strategy consulting and in-house experience is a strong plus