The role involves developing comprehensive communication strategies to improve customer engagement and satisfaction across the entire customer lifecycle
Job Summary
The role involves developing comprehensive communication strategies to improve customer engagement and satisfaction across the entire customer lifecycle.
Candidates will utilize platforms like CleverTap and MoEngage to automate and personalize customer interactions while monitoring key performance metrics.
This position is part of a Zero to One team committed to building a differentiated health insurance journey from scratch in India.
Matching Summary
The role involves developing comprehensive communication strategies to improve customer engagement and satisfaction across the entire customer lifecycle.
Skills & Requirements
Must-have
5 years customer communication experience
Proficiency with CleverTap and MoEngage
Health insurance industry background
CRM software expertise
Data analysis for actionable insights
Nice-to-have
Passion for consumer behavior and culture
High resilience in ambiguous environments
Strong collaborative co-creation mindset
Hands-on approach with attention to detail
Master's degree in marketing or relevant field
Key Requirements
Minimum 5 years experience in customer communication
Experience preferably in health insurance sector
Master's degree preferred in marketing or related field