Sr Associate Technical Support Delivery Analyst - Learning

328

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
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2 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis capabilities
** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on providing innovative and timely solutions to customer challenges in a SaaS environment, emphasizing collaboration, communication, and problem-solving skills. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
  • Candidates must possess basic knowledge of Object Oriented Programming languages and the ability to read and analyze log files to troubleshoot complex technical issues.
  • Workday offers flexible work schedules requiring at least 50% in-office time per quarter, along with opportunities for professional growth and a supportive team culture.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on providing innovative and timely solutions to customer challenges in a SaaS environment, emphasizing collaboration, communication, and problem-solving skills. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis capabilities
  • Basic SQL syntax proficiency
  • API client tool experience

Nice-to-have

  • SOAP WSDL XML web service integration
  • Health monitoring tools experience
  • Documentation building skills
  • Resilience under tight timeframes
  • Mentoring and coaching abilities

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Experience supporting HCM or Talent solutions
  • Ability to engage multiple teams for critical issues

Work Rights

Not specified

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