Its Sr Technology Support Specialist

Landroverorlando Inc

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Windows and apple troubleshooting
Networking and telephony systems
Landroverorlando Inc is seeking a Senior Technology Support Specialist to provide advanced technical support across various locations in Florida, emphasizing customer service and ITIL methodologies. The role requires significant technical expertise and includes responsibilities such as troubleshooting, managing incidents, and mentoring team members

Job Summary

  • This role provides Tier 2 advanced technical support for Lithia & Driveway stores companywide with frequent travel required.
  • The position involves troubleshooting hardware, software, networking, mobile, and telephony issues while managing major incidents and VIP support.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision, 401(k), and vehicle purchase discounts.

Matching Summary

Match Score: 85

Landroverorlando Inc is seeking a Senior Technology Support Specialist to provide advanced technical support across various locations in Florida, emphasizing customer service and ITIL methodologies. The role requires significant technical expertise and includes responsibilities such as troubleshooting, managing incidents, and mentoring team members.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Windows and Apple troubleshooting
  • Networking and telephony systems
  • Service Desk / Call Center environment
  • ITIL Service Management principles

Nice-to-have

  • Retail automotive industry experience
  • Process improvement and automation skills
  • Strong customer service orientation
  • Mentoring and training capabilities
  • International travel availability

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT or equivalent
  • ITIL certification preferred
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

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