$100,000 - $115,000 annually; benefits may include...
Remote
Oversee service delivery operations
Monitor ticket interactions
Establish customer relationships
SHI International Corp is seeking a Senior Service Delivery Manager to oversee service delivery operations for their Expert Support customers, ensuring high levels of satisfaction and effective management of customer relationships. The ideal candidate will possess strong interpersonal skills and advanced knowledge of Microsoft services, along with a commitment to continuous improvement and team leadership
Job Summary
The Senior Service Delivery Manager is responsible for the day-to-day management of service delivery, routine customer business reviews, and ensuring a high level of satisfaction for their assigned customers.
This role involves overseeing service delivery operations, monitoring ticket interactions, and establishing relationships with key customers and stakeholders.
The position requires advanced technical knowledge, exceptional interpersonal skills, and proven ability to work with key stakeholders and executives.
Matching Summary
Match Score: 85
SHI International Corp is seeking a Senior Service Delivery Manager to oversee service delivery operations for their Expert Support customers, ensuring high levels of satisfaction and effective management of customer relationships. The ideal candidate will possess strong interpersonal skills and advanced knowledge of Microsoft services, along with a commitment to continuous improvement and team leadership.
Salary
$100,000 - $115,000 annually; Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Skills & Requirements
Must-have
Oversee service delivery operations
Monitor ticket interactions
Establish customer relationships
Lead renewal discussions
Ensure continuous improvement
Advanced technical knowledge
Nice-to-have
Teamwork and collaboration
Proactive customer feedback
Effective communication skills
Analytical and problem-solving
Detail-oriented approach
Key Requirements
3+ years in direct customer support
3+ years delivering Microsoft services
Bachelor’s degree or equivalent experience
3+ years with incident and request management
Microsoft 365 Fundamentals or Azure Fundamentals certification required within 2 months of hire