Command Center

DXC Technology

Monitor it infrastructure and services
Detect and escalate incidents
First-level triage and troubleshooting
Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems

Job Summary

  • Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.
  • Detect, log, and escalate incidents and alerts in accordance with standard operating procedures (SOPs) and SLAs.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.

Skills & Requirements

Must-have

  • Monitor IT infrastructure and services
  • Detect and escalate incidents
  • First-level triage and troubleshooting
  • Communicate system outages
  • Maintain incident tickets and logs
  • Follow predefined workflows

Nice-to-have

  • Collaborate with internal support teams
  • Participate in shift-based operations
  • Foster an inclusive environment
  • Prioritize in-person collaboration

Key Requirements

  • Bachelor's degree in IT or related field
  • 0-1 years of IT support experience
  • Basic IT infrastructure knowledge
  • Familiarity with monitoring tools
  • Understanding of ITSM tools
  • Awareness of incident management processes

Work Rights

Not specified

Tailored Resume

Cover Letter