The role involves providing L2/L3 production support and enhancing enterprise Salesforce solutions within a Telecom BSS environment
Job Summary
The role involves providing L2/L3 production support and enhancing enterprise Salesforce solutions within a Telecom BSS environment.
Candidates must possess strong hands-on experience with Salesforce Service Cloud, Communication Cloud, and OmniStudio tools like OmniScripts and DataRaptors.
The position requires collaborating with business stakeholders to resolve issues, manage SLAs, and ensure system stability for Fiber and Postpaid Enterprise Mobility use cases.
Matching Summary
Match Score: 75
The role involves providing L2/L3 production support and enhancing enterprise Salesforce solutions within a Telecom BSS environment.
Skills & Requirements
Must-have
Salesforce Service Cloud experience
Salesforce Communication Cloud expertise
OmniStudio and Vlocity development
Telecom BSS process knowledge
REST/SOAP API integration skills
Production support and incident management
Nice-to-have
Lightning Web Components (LWC) development
CPQ and product catalog concepts
ITIL process familiarity
High-volume enterprise platform experience
Offshore team collaboration
Key Requirements
5–10 years of Salesforce experience
Hands-on support and development exposure
Familiarity with ITIL processes or support frameworks