As Crew Lead – In-Life, you own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust
Job Summary
As Crew Lead – In-Life, you own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust.
You’ll lead a large, cross-functional team responsible for the full in-life experience including mobile and web apps, customer service, core banking, and platform integrations.
This senior leadership role offers the opportunity to influence strategy at an executive level while working close to real delivery in a product-led, outcome-driven culture.
Matching Summary
As Crew Lead – In-Life, you own the experience customers live with every day, from rate changes and servicing to retention and moments that define trust.
Skills & Requirements
Must-have
Leading large cross-functional teams
Product and delivery leadership
Operating in regulated environments
Stakeholder management and influencing
Managing customer service and retention
Ensuring regulatory and compliance obligations
Nice-to-have
Experience in banking or financial services
Working in hybrid environments
Building high-performing inclusive teams
Balancing customer outcomes with commercial risk
Key Requirements
Proven experience leading large cross-functional teams
Strong product and delivery leadership capability
Ability to operate in complex regulated environments