Staff Software Engineer - Amazon Connect Remote

Hartford Fire Insurance

Base: $116,000 - $174,000; bonus/equity: short-ter...
**
Amazon connect expertise
Aws lambda and api gateway
Node.js or python proficiency
** Hartford Fire Insurance is seeking a Staff Software Engineer specializing in Amazon Connect to lead the design and implementation of cloud-based contact center solutions. The ideal candidate should have extensive experience with AWS, particularly Amazon Connect, and a robust understanding of cloud architecture. **

Job Summary

  • The role focuses on delivering low-latency screen pops and Customer 360 context by leveraging Amazon Connect Customer Profiles and native workspace extensibility.
  • Candidates will lead the design of native Agent Workspace desktop views while ensuring secure, compliant handling of customer and PII data.
  • This position offers a hybrid or remote work arrangement with an expectation to work in-office three days a week for candidates living near company locations.

Matching Summary

Match Score: 75

** Hartford Fire Insurance is seeking a Staff Software Engineer specializing in Amazon Connect to lead the design and implementation of cloud-based contact center solutions. The ideal candidate should have extensive experience with AWS, particularly Amazon Connect, and a robust understanding of cloud architecture. **

Salary

Base: $116,000 - $174,000; Bonus/Equity: Short-term or annual bonuses, long-term incentives; Benefits: On-the-spot recognition included

Skills & Requirements

Must-have

  • Amazon Connect expertise
  • AWS Lambda and API Gateway
  • Node.js or Python proficiency
  • Infrastructure as Code Terraform
  • Real-time REST API integration
  • Customer Profiles implementation

Nice-to-have

  • Mentorship and technical guidance
  • Cross-functional collaboration skills
  • Fast-paced dynamic environment
  • Strong problem-solving abilities
  • DevOps and CI/CD pipeline experience

Key Requirements

  • 8+ years software development experience
  • Bachelor's degree in Computer Science
  • Required AWS certification
  • Must be authorized to work in US without sponsorship

Work Rights

Must be authorized to work in the US without company sponsorship

Tailored Resume

Cover Letter