Call Center- Customer Care Specialist - Onsite At Scottsdale, Az 85256

The Allstate Corp

Scottsdale, AZ, US
Base: $22.11 ph; overtime: st + ard ot at 1.5x + h...
Onsite
High school diploma or ged required
1+ years customer care experience
Local to arizona with reliable commute
Allstate Identity Protection is seeking a Call Center Customer Care Specialist for their onsite location in Scottsdale, AZ. The role involves assisting customers with identity protection services through inbound and outbound calls, technical support, and case management

Job Summary

  • This is a full-time onsite opportunity at the Contact Center in Scottsdale, AZ, requiring availability for shifts that include Saturday or Sunday.
  • The role involves handling both inbound and outbound calls to provide guidance on identity protection products and troubleshooting account issues for subscribers.
  • Compensation includes an hourly rate of $22.11 with overtime and holiday pay, plus benefits such as an $80 monthly stipend and up to 20 days of PTO.

Matching Summary

Match Score: 75

Allstate Identity Protection is seeking a Call Center Customer Care Specialist for their onsite location in Scottsdale, AZ. The role involves assisting customers with identity protection services through inbound and outbound calls, technical support, and case management.

Salary

Base: $22.11 per hour; Overtime: Standard OT at 1.5x and Holiday pay at 2.5x; Benefits: $80 monthly stipend, up to 20 days PTO, medical/dental/vision

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • 1+ years customer care experience
  • Local to Arizona with reliable commute
  • Ability to navigate multiple software applications
  • Strong oral and written communication skills
  • Availability for 5-day workweek including weekends

Nice-to-have

  • Previous call center experience preferred
  • Experience in fraud identification and resolution
  • Live chat experience
  • High proficiency typing skills
  • Adaptable and focused on self-development

Key Requirements

  • High School Diploma or GED
  • 1+ years of customer care experience
  • Must be local to Arizona for onsite work
  • Background investigation and drug screen required

Work Rights

Not specified

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