Perform transaction monitoring for service quality
Coordinate work distribution and monitor backlogs
TDCX is seeking a Team Leader for a government project in Jurong, Singapore, to oversee and enhance call center operations. The role requires strong leadership, problem-solving skills, and experience in managing teams in a contact center environment
Job Summary
You will manage team members by providing leadership, coaching, and ensuring consistent service quality through transaction monitoring.
The role involves coordinating workloads, identifying process improvements, and executing service recovery actions to address client shortfalls.
TDCX offers attractive remuneration, comprehensive medical coverage, flexible working arrangements, and strong learning and development plans.
Matching Summary
Match Score: 85
TDCX is seeking a Team Leader for a government project in Jurong, Singapore, to oversee and enhance call center operations. The role requires strong leadership, problem-solving skills, and experience in managing teams in a contact center environment.
Salary
Attractive remuneration; Performance incentives included; Comprehensive medical and insurance coverage
Skills & Requirements
Must-have
Manage team members in day-to-day performance
Perform transaction monitoring for service quality
Coordinate work distribution and monitor backlogs
Execute service recovery actions for shortfalls
Collate and report daily weekly monthly statistics
Nice-to-have
Familiarity with government services and procedures
Strong leadership and interpersonal skills
Ability to motivate team to achieve excellence
Excellent verbal and written communication skills
Key Requirements
Diploma or Bachelor's Degree required
3 years of relevant contact centre experience preferred
Proven experience in managing teams and performance monitoring
Excellent problem-solving and decision-making skills