Senior Customer Service Representative

bp

Hungary
Hybrid
First and second-line support
Customer satisfaction
Key account customers
The Senior Customer Service Representative role is designed to provide first and second-line support for telephone and written inquiries from external Key Customers, internal Customers, and other Consumers, in alignment with agreed service levels

Job Summary

  • The Senior Customer Service Representative role is designed to provide first and second-line support for telephone and written inquiries from external Key Customers, internal Customers, and other Consumers, in alignment with agreed service levels.
  • You will complete daily Customer service operational tasks to ensure delivery meets Customer expectations, aligns with set performance indicators, follows service level agreements (SLAs), and reflects the core values of the Customer service function.
  • At bp, we provide the following environment & benefits to you: Different bonus opportunities based on performance, wide range of cafeteria elements, Life & health insurance, medical care package, Hybrid working arrangement.

Matching Summary

The Senior Customer Service Representative role is designed to provide first and second-line support for telephone and written inquiries from external Key Customers, internal Customers, and other Consumers, in alignment with agreed service levels.

Skills & Requirements

Must-have

  • First and second-line support
  • Customer satisfaction
  • Key Account Customers
  • Salesforce and MS Office
  • Issue resolution
  • Customer relationship management

Nice-to-have

  • Agility core practices
  • Commercial Acumen
  • Creativity and Innovation
  • Digital Fluency
  • Sustainability awareness and action

Key Requirements

  • Educated to A Level standard or equivalent
  • Previous customer service experience
  • Experience using SAP and/or Salesforce/Genesys Cloud
  • CRM/MDG/ARAVO/Docusign/Appian related experience

Work Rights

Not specified

Tailored Resume

Cover Letter