This position carries significant responsibility within the Client Middle Office team and acts as a primary escalation point for all internal and external clients
Job Summary
This position carries significant responsibility within the Client Middle Office team and acts as a primary escalation point for all internal and external clients.
The role involves delivering highly valued services and solutions to clients, ensuring quality service delivery and evolving client needs are met.
State Street offers a great work environment with competitive benefits, flexible work programs, and a strong commitment to inclusion, diversity, and social responsibility.
Matching Summary
This position carries significant responsibility within the Client Middle Office team and acts as a primary escalation point for all internal and external clients.
Skills & Requirements
Must-have
Client service delivery management
Change management expertise
Escalation handling and resolution
Trade lifecycle management knowledge
Stakeholder communication skills
Project risk and issue tracking
KPI and MIS dashboard monitoring
Nice-to-have
Client centric attitude
Strong influencing and negotiating skills
Ability to inspire and manage teams
Process improvement deployment
Patience and adaptability
Conflict resolution skills
Collaboration with global teams
Key Requirements
8-10+ years client service and change management experience
Degree in finance, business, technology or equivalent experience