LADGOV Corporation is seeking a Switchboard Supervisor in Northport, NY, responsible for overseeing switchboard operations and ensuring 24/7 coverage. The ideal candidate should possess supervisory experience and strong communication skills, preferably with a background in healthcare
Job Summary
The role requires supervising and coordinating switchboard operators across all shifts to ensure 24/7 staffing coverage including holidays.
The supervisor must monitor call handling quality, response times, and ensure proper handling of emergency communications.
The position involves maintaining HIPAA, privacy, and security policy compliance while communicating with VA leadership.
Matching Summary
Match Score: 85
LADGOV Corporation is seeking a Switchboard Supervisor in Northport, NY, responsible for overseeing switchboard operations and ensuring 24/7 coverage. The ideal candidate should possess supervisory experience and strong communication skills, preferably with a background in healthcare.
Skills & Requirements
Must-have
Minimum 1 year supervisory experience
Switchboard or call center operations experience
Ability to manage staffing and scheduling
Nice-to-have
Experience in healthcare environment preferred
Strong leadership and communication skills
Ability to work flexible hours across all shifts
Key Requirements
Minimum 1 year supervisory experience required
Experience in switchboard or call center operations
Ability to manage staffing, scheduling, and training