Product Service Engineer

Caterpillar UK

Mossville, IL, US
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Onsite
Product health targets
Reduce warranty costs
Technical field support
Enhance acceptability and salability of current and new products through meeting product health targets, reducing warranty, and achieving NPI product support deliverables

Job Summary

  • Enhance acceptability and salability of current and new products through meeting product health targets, reducing warranty, and achieving NPI product support deliverables.
  • Provide technical support to Caterpillar dealer/technical/service departments, technical field reps, machine and component engineering, and service engineers.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Enhance acceptability and salability of current and new products through meeting product health targets, reducing warranty, and achieving NPI product support deliverables.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Product health targets
  • Reduce warranty costs
  • Technical field support
  • Service literature coordination
  • Customer uptime maximization

Nice-to-have

  • Service excellence focus
  • Data-driven decision making
  • Consulting and communication skills
  • Global team collaboration

Key Requirements

  • Degree in Engineering related field
  • Proven experience collaborating with engineering teams
  • 6 Sigma Green Belt experience
  • Product/customer support experience
  • Visa sponsorship available

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter