Job Summary

• Oversees, facilitates and administers ITIL based service support, managing and overseeing Unisys service delivery through processes including incident, major incident, problem, request and change management with a focus on improving overall service quality.
• Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments, providing higher level support for MIM or senior level service coordination within an assigned client base.
• Generates and reports on progress against continuous service improvement initiatives, identifies potential process improvements and makes appropriate recommendations, including if any project initiatives are required to address these.

Matching Summary

Skills & Requirements

Key Requirements

• BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

Work Rights