Application Support Engineering Team Lead

Honeycomb

Chicago, IL, United States
$140k - $165k (pending experience); not specified;...
On-site
Lead and mentor support engineers
Oversee production issue resolution
Optimize support workflows
As the Application Support Engineering Team Lead, you will build, guide, and mentor a team of Application Support Engineers while also serving as a senior point of contact for technical issue resolution

Job Summary

  • As the Application Support Engineering Team Lead, you will build, guide, and mentor a team of Application Support Engineers while also serving as a senior point of contact for technical issue resolution.
  • Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers.
  • Salary Range: $140K - $165K (Pending Experience); Health Benefits; Employee options grant; 401K; Flexible paid time off; Paid national holidays.

Matching Summary

As the Application Support Engineering Team Lead, you will build, guide, and mentor a team of Application Support Engineers while also serving as a senior point of contact for technical issue resolution.

Salary

$140K - $165K (Pending Experience); Not specified; Health Benefits, Employee options grant, 401K, Flexible paid time off, Paid national holidays

Skills & Requirements

Must-have

  • Lead and mentor support engineers
  • Oversee production issue resolution
  • Optimize support workflows
  • Collaborate cross-functionally
  • Ensure quality documentation
  • Customer-centric communication

Nice-to-have

  • Angular frontend experience
  • Node.js backend experience
  • Basic scripting abilities
  • Customer-obsessed mindset

Key Requirements

  • 2+ years leadership experience
  • 5+ years technical support experience
  • Experience with logging tools
  • Familiarity with NoSQL databases
  • Familiarity with cloud services

Work Rights

Not specified

Tailored Resume

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