Customer Technical Support Specialist (command Centre) - Invitro-diagnostics

Danaher UK

Gauteng, South Africa
Bonus: 10% on target; benefits: pyid time off, med...
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National diploma in medical technology
Bachelor's degree in bio medical science
3-5 years customer service experience
** Danaher UK is seeking a Customer Technical Support Specialist for Beckman Coulter Diagnostics in Gauteng, South Africa. The role involves providing exceptional telephonic customer service and technical support for diagnostic instruments, requiring a background in medical technology or a related field. **

Job Summary

  • The Customer Technical Support Specialist serves as the first point of contact for internal and external customers, providing world-class telephonic support.
  • Responsibilities include troubleshooting mechanical, electronic, and analytical issues while maintaining effective communication to resolve customer inquiries.
  • The role offers a comprehensive benefits package including paid time off, medical insurance, pension, and eligibility for a 10% target bonus.

Matching Summary

Match Score: 75

** Danaher UK is seeking a Customer Technical Support Specialist for Beckman Coulter Diagnostics in Gauteng, South Africa. The role involves providing exceptional telephonic customer service and technical support for diagnostic instruments, requiring a background in medical technology or a related field. **

Salary

Bonus: 10% on Target; Benefits: Paid time off, medical, pension, Group Life, Scholar, Employee Bursaries; Base: Not specified

Skills & Requirements

Must-have

  • National Diploma in Medical Technology
  • Bachelor's degree in Bio Medical Science
  • 3-5 years customer service experience
  • Beckman Coulter Instrumentation knowledge
  • Microsoft Office proficiency

Nice-to-have

  • Multilingual skills particularly English
  • Diagnostic troubleshooting principles
  • Analytical problem solving skills
  • Process improvement project participation
  • Experience with scientific software

Key Requirements

  • National Diploma in Medical Technology minimum
  • Bachelor's degree in Science field
  • 3-5 years customer service experience preferred
  • Experience with Beckman Coulter Instrumentation
  • Ability to interpret technical instructions

Work Rights

Not specified

Tailored Resume

Cover Letter