Ability to create and execute strategic customer plans
The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies
Job Summary
The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies.
The Client Service Manager acts as a trusted advisor, building relationships with key stakeholders to recommend appropriate solutions from IQVIA's information assets.
Responsibilities include driving proactive service excellence, managing annual renewals, and identifying opportunities to grow the client's data business through Premium Support Services.
Matching Summary
The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies.
Skills & Requirements
Must-have
Proven track record in client service partnership
Strong written and verbal communication skills
Ability to create and execute strategic customer plans
Broad knowledge of pharmaceutical industry issues
Competent in Microsoft Office Word PowerPoint Excel
Nice-to-have
Self-motivated driven to succeed
Strong project management and process skills
Proactive accountability for positive client satisfaction
Experience with data analytics and validation
Ability to build lasting customer relationships
Key Requirements
Relevant account management or service experience required
Demonstrable skills in client service problem solving
Highly numerate with strong analytical skills
Strong attention to detail and organizational abilities