Lead Analyst, Investment It

AIA Australia

Kuala Lumpur, Malaysia
Aladdin l2 bau support
Incident resolution within sla
System and process integration
Provide day-to-day L2 BAU support for Aladdin, ensuring timely resolution of incidents and service requests within SLA

Job Summary

  • Provide day-to-day L2 BAU support for Aladdin, ensuring timely resolution of incidents and service requests within SLA.
  • Support end users in system usage, act as an Aladdin ambassador, and participate in regional project activities with an Aladdin focus.
  • Adhere to AIA IT standard policies, SLA, audit compliance, and IT best practices while maintaining relevant IT documentations.

Matching Summary

Provide day-to-day L2 BAU support for Aladdin, ensuring timely resolution of incidents and service requests within SLA.

Skills & Requirements

Must-have

  • Aladdin L2 BAU support
  • Incident resolution within SLA
  • System and process integration
  • Adherence to IT standard policies
  • End-user system usage support

Nice-to-have

  • Driven self-starter
  • Pro-active and take ownership
  • Disciplined and structured
  • Good team player
  • Eager to contribute and learn

Key Requirements

  • Bachelor’s degree in IT or relevant discipline
  • 2-3 years' regional solution/system support experience
  • Aladdin solution and support knowledge
  • Familiarization with ITIL processes
  • Relevant Aladdin certification

Work Rights

Not specified

Tailored Resume

Cover Letter