Data Center Customer Operations Technician V

Equinix Inc.

Montreal, QC, Canada
Base: 66,000 - 98,000 cad annual; bonus/equity: el...
4-6 years datacenter operations experience
Rack-and-stack installation expertise
Layer 1-3 testing and troubleshooting skills
This role supports complex technical work across installations, cross-connects, troubleshooting, and customer operations within Equinix's digital infrastructure

Job Summary

  • This role supports complex technical work across installations, cross-connects, troubleshooting, and customer operations within Equinix's digital infrastructure.
  • Employees are eligible for bonus, equity may be offered depending on the position, and comprehensive benefits including healthcare and retirement plans are provided.
  • The position requires strong judgment, deep knowledge of standard operating procedures, and the ability to execute advanced tasks with precision in a fast-paced environment.

Matching Summary

This role supports complex technical work across installations, cross-connects, troubleshooting, and customer operations within Equinix's digital infrastructure.

Salary

Base: 66,000 - 98,000 CAD Annual; Bonus/Equity: Eligible for bonus, equity may be offered; Benefits: Healthcare, retirement plans (DCPP, RRSP, TSFA), vacation, and paid holidays

Skills & Requirements

Must-have

  • 4-6 years datacenter operations experience
  • Rack-and-stack installation expertise
  • Layer 1-3 testing and troubleshooting skills
  • Structured cabling and cross-connect work
  • Interpretation of technical documentation

Nice-to-have

  • Fiber and copper termination experience
  • Mentoring junior team members
  • Inventory management and material handling
  • Capacity constraint identification
  • Project workflow understanding

Key Requirements

  • High school diploma or equivalent
  • 4-6 years of experience in datacenter operations
  • Proficiency with Layer 1-3 testing tools

Work Rights

Not specified

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